Work as a team on an event

A collaborator is another person, with their own Sweescape account, to whom you open a specific event: your business partner, your ticketing manager, the agency handling the door. Access is granted event by event: a collaborator only sees the events you have added them to.

Before you start

• Your collaborator needs a Sweescape account, created with the email address you are about to enter, and confirmed. Sweescape does not create an account for them.
• Your plan must allow it. Collaborators require an active subscription to the Advanced Plan or the Agency Plan. The number of collaborators is counted event by event: 1 per event with the Advanced Plan, 5 per event with the Agency Plan. The same person can be added to several of your events: they take a spot on each one. Without an active subscription, the subscription window opens with the title “Collaborators come with a paid plan”. If the event already has all its collaborators, it opens with the title “Collaborator limit reached on this event”. See Plans and subscription.
• You must be the event owner. A collaborator cannot add or remove other collaborators.

Add a collaborator

1. Open the event, then the Settings tab.

2. In the Event Collaborators card, click the “Mail address of your collaborator” field.

3. Type your collaborator’s email address, then press Enter.

   

Once the address is accepted, it appears as a tag in the field, and an avatar with the first letter of the email appears above it, after the avatar that is always shown. Hover over the avatar to read the full address.

No email is sent

Your collaborator is not notified. Tell them to log in: the event appears directly on their Events page and in their calendar.

Remove a collaborator

1. In the “Mail address of your collaborator” field, click the small cross on the tag to remove.

2. The Are you sure? window reminds you that this person will no longer have access to the event. Click Remove now to confirm, or Cancel to keep their access.

The message “Co-worker deleted successfully!” appears and the event disappears from their list. You can add them again later.

Removing someone from an event frees their spot on that event right away.

What a collaborator can do

Action	Collaborator	Owner
See the event in their list and calendar	Yes	Yes
Manage attendees: add, import, edit, delete, check in, custom fields	Yes	Yes
Tickets, codes, ticketing page, custom domain	Yes	Yes
Invitations, PDF ticket, Wallet passes, automations, extensions	Yes	Yes
See the list of collaborators	Yes	Yes
Change the name, address, dates or image	No	Yes
Add or remove collaborators	No	Yes
Duplicate or delete the event	No	Yes
Turn attendees into an audience	No	Yes

Subscription and credits

Paid features depend on the account of the person logged in. A collaborator without an active subscription will see the subscription window if they try, for example, to save the ticketing page or create an automation. SMS invitations, however, always use the SMS credits of the event owner.

Error messages

Message	Cause
User does not exist!	No Sweescape account uses this address. Ask your collaborator to create an account, then try again.
User is inactive!	The account exists but is not active, for example because its email address has not been confirmed yet.
User already a co-worker!	This person already has access to the event, or you entered your own address.
Invalid email!	The address is misspelled.
You have not the permission to add a co-worker!	You are not the event owner.
You have not the permission to delete a co-worker!	You are not the event owner.