Put your ticketing on your own domain

By default, your ticketing page has a Sweescape address. You can serve it on your own address instead, for example tickets.subsol.fr: your buyers stay with you from start to finish, and SEO benefits your domain.

Before you start

A subdomain, not the main domain. Use an address such as tickets.subsol.fr or billetterie.subsol.fr. The main domain on its own (subsol.fr) is refused: DNS rules do not allow the required record there. Your main website therefore stays untouched.
One domain = one event’s ticketing. The domain serves the page of a single event, plus its language versions. It does not cover your whole account: another event needs its own domain, or to take over this one (see Reuse the domain for another event).
The number of domains depends on your plan. It equals the number of brands included: 1 with the Advanced plan, 5 with the Agency plan. Language versions attached to the same domain do not count. See Your subscription.
Access to your domain’s DNS. You need to be able to add a record at the provider where you manage your domain (your “registrar”), or ask the person who manages it.

Connect the domain

Open the event, Ticket tab. Scroll down to the Your own domain card.
In Your domain, type the address you want, for example tickets.subsol.fr. No need to add https:// or a path: they are removed automatically.
In Language, choose the language of this event’s page. It defaults to the language of your dashboard.
Click Connect this domain. The message “Domain added. Create the DNS record to activate it.” appears, and the card switches to the Waiting for DNS status.

Create the DNS record

The Your own domain card shows the record to create:

Type	Name	Value
CNAME	`billetterie`	`ssl.sweescape.com`

The Name is the part of your address that comes before your main domain. Copy the name and value with the copy buttons, to avoid typos.

Log in to your registrar’s interface and open the DNS zone of your domain (subsol.fr).
Add a record of type CNAME.
In the name field (sometimes called “host” or “subdomain”), paste the Name. Some providers ask for the full address, tickets.subsol.fr.
In the target field (sometimes “value” or “points to”), paste the Value.
Save. If another record already exists for that same name, delete it: a name can only carry one CNAME, and nothing else beside it.

Verify and go live

Wait for the record to propagate: this can take up to 24 hours.
Come back to the Your own domain card and click Check now.
If the record is not visible yet, the message “The DNS record is not visible yet. It can take up to 24 hours to propagate.” appears. Try again later.
When everything is ready, the message “Your domain is live.” appears and the status changes to Live. The card then lists the address of each language version, with its language.

The security certificate (the https:// padlock) is created automatically right after the record is detected. The status only changes to Live once both the domain and the certificate are ready.

Your page must also be published. A live domain on a draft page shows the “Ticketing Unavailable” page. See Publish and share the page.

Once the domain is live

The Sweescape address redirects to your domain. Links already shared keep working and lead to your domain.
Only the ticketing lives on this domain. Any other address on this subdomain leads back to the ticketing home page. The pages buyers return to after payment work normally.
SEO. Sweescape automatically publishes on your domain a robots.txt file and a site map (sitemap.xml) listing your language versions. Whether the page shows in Google still depends on each page’s Search engine indexing setting. See Colours, fonts and SEO.
If your subscription stops, visitors to your domain are sent to the page’s Sweescape address: sales continue, without your address. Your domain comes back as soon as the subscription is reactivated.

Add the other languages

If your ticketing exists in several languages (one event per language, see Offer the page in several languages), all the versions can share the same domain.

First connect the domain on the event of the main language, as above. It will be served at the root: https://tickets.subsol.fr.
Open the event of another language, Ticket tab, Your own domain card.
Type exactly the same domain, choose this event’s Language (for example English), then click Connect this domain.
This version is served under /en (or /es, /fr depending on the language). No extra DNS record is needed, and your domain quota is not used up.

Each language can only be used once per domain, and only events from your account can share your domain.

Remove the domain

In the Your own domain card, click Remove. Removal is immediate, with no confirmation.

If other language versions use the domain, only this event is detached. If it was the version served at the root, the oldest remaining version takes its place.
If it was the domain’s last event, the domain is disconnected: it no longer serves your page and its slot in your quota is freed. Also delete the CNAME record at your registrar if you do not plan to reuse it.

Reuse the domain for another event

A domain serves only one event at a time. To sell the next edition on the same address:

In the previous event, Your own domain card, click Remove.
In the new event, connect the same domain.
The CNAME record is already in place at your registrar: click Check now until the status changes to Live.

During the operation, the old page remains reachable at its Sweescape address.

Common errors

Message	Cause	Solution
“Use a subdomain such as tickets.your-domain.com, a root domain cannot be used” or “A root domain cannot be used…”	You typed the main domain (`subsol.fr`).	Add a subdomain in front: `tickets.subsol.fr`.
“This is not a valid domain name.”	Forbidden character, space, typo.	Only use letters, digits, hyphens and dots.
“This domain is reserved.”	A Sweescape domain (`sweescape.com`) cannot be used.	Use a subdomain of your own domain.
“This domain is already connected to another ticketing page.”	The domain is used by another Sweescape account.	Choose another subdomain, or remove it from the other account.
“This event already has a domain.”	The event is already linked to a domain.	First click Remove, then connect the new one.
“This language is already served on this domain.”	Another version on the domain already uses this language.	Choose this event’s language, different from the other versions.
One ticketing domain per brand window	You have reached the number of domains in your plan, or your plan does not include a domain.	Remove an unused domain or change plans.
“The domain provider is unavailable, please retry later.”	Temporary incident.	Try again in a few minutes.
Message under the DNS table	The certificate provider cannot find the record, or it points elsewhere.	Check the type (CNAME), name and value, wait for propagation, then Check now.
Failed status	The domain was refused or is no longer valid.	Click Remove, check your DNS, then connect the domain again. If the problem persists, contact support.