Edit an event's information

An event’s Settings tab gathers its general information and the actions that affect the whole event: collaborators, duplication, deletion and, once the event is over, turning attendees into an audience.

What the Settings tab contains

Open the event from the Events page, then click the Settings tab.

• On the left, the Event information card: the image preview and the edit form.
• On the right: Event Collaborators (see Work as a team), Transform into audience if the event is over, Duplicate Event and Danger Zone (see Duplicate or delete an event).

Change the name, address, dates or image

The form fields are empty: the current value is shown in grey inside them. Only fill in what you want to change; everything else is kept.

1. In Event information, fill in the field or fields to change:

   • Event Image: click to choose a JPG or PNG file of 1 MB maximum. Recommended size: 1920 x 1080 px. An image that is too large or in another format is rejected as soon as you choose it.
   • Event Name.
   • Event Address: suggestions appear from 3 characters. Picking a suggestion is required: the event is placed at that spot on the map. If you leave this field alone, the saved address and position do not change.
   • Event Start Date and Event End Date: date and time. You can change just one of them.

2. Click Update. The button stays greyed out until you change something. If a value is not valid, a message appears under the field and nothing is saved.

The message “Event updated successfully!” appears and the form is cleared. A new image shows up in the preview, marked Preview, in 16:9 format.

Changing the dates

Each new date must be in the future. If you change only one date, it is compared with the other date already saved: the end date cannot come before the start date. For an event that has already started, you can therefore still push back its end date.

Where this information is used

• Name: the dashboard, SweeScan, analytics and your messages (the event name can be inserted in emails).
• Image: the cards on the Events page, the event list in SweeScan, the default image of some blocks on the ticketing page, and the banner of Apple Wallet and Google Wallet passes if you have not chosen another one.
• Address: the default position of the map block on your ticketing page.
• Dates: the event status (Upcoming, Active, Past), the calendar, and the countdown block on the ticketing page when it counts down to the start or end of the event.

What cannot be changed

The event type, the Stripe account and the VAT rate are set when the event is created. To change them, you need to create a new event. See Create an event.

Owner only

Only the person who created the event can edit its information. A collaborator who tries gets the message “You cannot update this event, only the owner can update it!”.

Error messages

These messages appear under the field concerned, before anything is saved:

Message	What to do
The start date and time must be later than the current date and time.	The new start date is in the past: choose an upcoming date and time.
The end date and time must be later than the current date and time.	The new end date is in the past.
The end date must be after the start date.	The end date is before the start date.
The start date must be before the end date of the event.	You changed only the start date, and it falls after the saved end date: change the end date too.
Choose an address from the suggestions.	The address was typed or changed without picking a suggestion: click one of the suggestions, or clear the field to keep the current address.

These ones appear when you choose the image or after you click Update:

Message	What to do
This image is too large. The maximum size is 1 MB.	Compress the image or reduce its dimensions.
This image format is not supported. Use a JPG or PNG image.	Convert the image to JPG or PNG.

Turn attendees into an audience

Once the event is over, its attendees can join your contact base to receive your next campaigns. The Transform into audience card appears in the Settings tab as soon as the end date has passed.

1. Open the Settings tab of the finished event.

2. In the Transform into audience card, click Add to audience.

The message “Audience created successfully!” appears. An audience named after the event, followed by “(Event)”, appears in the Audience menu. It contains the attendees present in the event at the moment of the click, except those whose ticket was refunded.

• An event can only produce one audience. A second click shows “Audience already exists for this event!”.
• Attendees added after the audience is created are not added to it.
• This action requires an active subscription; otherwise, the subscription window opens.
• Only the event owner can create this audience.
• If the event has no attendees, the audience is not created and the message This event has no participants yet, so there is nobody to add to the audience. appears.

See Audiences to use this list in your campaigns.