Install the SweeScan app
SweeScan is the mobile ticket-checking app. It reads the QR code of the PDF ticket or wallet card, checks the ticket live with Sweescape and records the attendee as present. It works on iPhone and Android.
Download the app
Section titled “Download the app”From the dashboard, open your account menu in the top right corner, then click Mobile Scan App. The “Install our Mobile Application” window shows two QR codes: Download for IOS and Download for Android. Scan the one that matches your phone with its camera.
On iPhone and iPad
Section titled “On iPhone and iPad”The iOS QR code opens the SweeScan page on the App Store: apps.apple.com/us/app/sweescan/id6523413936. Install the app like any other.
On Android
Section titled “On Android”SweeScan is not on Google Play. The Android QR code directly downloads the app’s installation file (an .apk file).
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Scan the Android QR code and open the link: the file downloads.
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Open the downloaded file. Android asks you to allow installing apps from this source (your browser or file manager): allow it.
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Install the app.
To install a new version on Android, first uninstall the current app, then install the new one, as the dashboard window says.
Sign in
Section titled “Sign in”-
Open SweeScan. The sign-in screen shows “SweeScan” and “Log in to take advantage of SweeScan and its benefits.”.
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Enter the email and password of your Sweescape account, the same as for the dashboard. A team member uses their own account: see Get your team scanning.
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Tap Log in.
| Message | Cause |
|---|---|
| “Account does not exist, please create an account!” | No Sweescape account uses this email. |
| “Incorrect email or password, please try again!” | The password does not match this account. |
| “Please enter your email and password!” | A field is empty, or the email entered is not a valid address. |
| “Please confirm your account by email or contact support!” | The account has not been activated with the link received by email at sign-up. |
| “An error occurred, please retry later!” | Most often an internet connection problem: check it, then try again. |
Stay signed in
Section titled “Stay signed in”The sign-in is valid for 24 hours, and SweeScan renews it on its own. When less than 12 hours are left, the app extends it by 24 hours when it opens or when you come back to it. Opening SweeScan before scanning starts is therefore enough, even if you signed in the day before, as long as those 24 hours have not run out.
If the renewal fails, for example with no network, the “Session ending soon” alert shows when your session ends. Tap Log in again to sign in again right away, or Later to carry on. Once the session has actually expired, the “Session expired” alert appears and SweeScan returns to the sign-in screen.
Choose the event
Section titled “Choose the event”After signing in, the home screen shows “Welcome,” followed by your first name, a “Search an event…” search field and the list of your events: those of your account and those where you are a collaborator.
Each event shows its image, name, start date and time, number of attendees and an Ongoing tag (in progress or upcoming) or Ended tag (end date passed). An Ended event can still be scanned.
- The search field filters events by name. It does not search attendees.
- Pull the list down to refresh it, for example if an event was just created or shared with you.
- Tap an event to start checking. For a ticketed event, SweeScan first asks which tickets to check: see Scan tickets. For an imported event, the camera opens directly.
Allow the camera
Section titled “Allow the camera”On the first scan, SweeScan shows “Camera Access Required”. Tap Allow Camera, then accept the phone’s prompt. If you denied access, enable the camera for SweeScan in the phone’s settings, then reopen the app.
Sign out
Section titled “Sign out”On the home screen, tap the red icon in the top right corner, then confirm with Log out.