Create your account

Your Sweescape account gives you access to the dashboard, SweeAnalytics and the SweeScan app with a single email address and password. Signing up is free.

Sign up

1. Open the Sweescape dashboard at badge.sweescape.com. Below the login form, click Create here.

2. Fill in the four fields: your first name, your last name, your email address and a password.

3. Click Create account. The button stays grayed out as long as a field is invalid.

4. A message asks you to confirm your account and you are taken back to the login page. Open your mailbox.

The rules:

• First name and last name: at least 2 characters each.
• Password: at least 8 characters, with at least one lowercase letter, one uppercase letter, one digit and one symbol (for example !, # or -).
• Email: an address that is not already used by another Sweescape account. Otherwise, the message Email already used, please use another one! appears.

Confirm your email address

Sweescape sends you an email titled “Confirm your email address”. Click the Confirm my email button in it.

Your account is activated, the message Account confirmed successfully! appears and you land on the login page.

The link is valid for one hour

After that, the message The confirmation link has expired, please contact support! appears. There is no button to get a new link: write to [email protected] with your account’s email address. You cannot sign up again with the same address either, because it is already registered.

Can’t find the email? Check your spam folder and the address you entered when signing up.

Log in

1. On the login page, enter your email address and password. The eye icon shows the password in clear text.

2. Click Log in. You land on your event list.

Your session stays open for 24 hours in this browser. After that, Sweescape sends you back to the login page. To end your session earlier, open your account menu and click Sign out.

Messages you may see:

Message	What to do
Please confirm your account by email or contact the support!	Your account is not activated yet: click the link in the confirmation email.
Your password is incorrect, please retry!	Check upper and lower case, or reset your password.
Account does not exist, please create an account!	No account uses this email address: check it or sign up.

Forgotten password

1. On the login page, click Forgot Password?.

2. Enter your account’s email address and click Send verification code.

3. You receive an email titled “Your password reset code” with a 6-digit code. Type it in the Verification code boxes, then click Verify code.

4. Enter your new password in New password, then again in Confirm password. The rules are the same as when signing up.

5. Click Reset password. The message Password updated successfully! appears and you can log in.

The code expires quickly

The code is valid for 15 minutes. After 5 wrong attempts, it is canceled. In both cases, start again from Forgot Password? to get a new one. Never share this code: the Sweescape team will never ask you for it.

If the message User not found! appears at step 2, no account uses this address.

Choose the interface language

The dashboard is available in French, English and Spanish. Before you log in, it uses your browser’s language, or English if that language is not available.

Once logged in, click the flag at the top right, next to your first name, and choose France, the United Kingdom or Spain. Your choice is saved in this browser: on another computer or another browser, choose the language again.

Note

The interface language does not change the language of your account emails (confirmation, password reset), which are sent in English.

Next steps

• Choose a plan to unlock ticket sales.
• Connect Stripe to receive your payments.
• Find your way around the dashboard.